FAQ's

Premium Fitness Company is a specialist retailer offering excellent prices on wellness and home/commercial gym equipment. Our goal is to provide every customer with a fantastic shopping experience by offering high quality Premium products, as well as an outstanding customer support and shopping experience.

Our head office is in Suffolk, however we distribute from warehouses across the UK through our courier partners FedEx, UK Mail, DHL, & UPS.

We are passionate about creating amazing home and office gyms that you are excited to workout in! We aim to offer our customers the best possible service
within the home and office gym industry.

If you need any support with a product or have a particular question, we are here to help, simply visit our contact us page to contact us directly. 

How long will it take for me to receive my order

Orders place in the UK will usually take around 5-7 days to arrive, however it will vary depending on where we are shipping your item from within the UK. Once we confirm your order payment, we will also confirm with you the expected delivery time from our supplier. We always aim to process orders as quickly as possible, however advise you allow enough time when ordering if the item is needed for a particular occasion. 

What carriers do Premium Fitness Company use

We use all major and local trusted carrier partners. We can confirm which carrier your order will be delivered with upon payment confirmation. 

 Returns Queries

We try to keep returns process as simple as possible for you. Please visit our returns tab (This can also be found under Delivery & Returns at the bottom of our home page). To email our returns team please contact returns@premiumfitnesscompany.com. 

 If we still haven't answered your question please contact us via the below contact details and we will be happy to help;

info@premiumfitnesscompany.com

0118 9952546