Delivery & Returns

Order Confirmation: 

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email
within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@premiumfitnesscompany.com so that we can help.

Delivery Costs:

£3.99 for orders up to £40 (Inc. VAT)

£12.99 for orders from £40 up to £200 (Inc. VAT)

Free delivery for all UK Mainland orders OVER £200 (Inc. VAT)

Premium Fitness Company reserves the right to amend delivery prices at any time.

Parcel Delivery:
All parcels will require a signature.

Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@premiumfitnesscompany.com so that we can open an insurance claim on your behalf.

Cancellations: 
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

Returns & Refunds:

We want you to love anything purchased from us but know that won't always be the case. If you are not fully happy with your order upon arrival or change your mind simply contact us to arrange collection and we will be more than happy to help. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@premiumfitnesscompany.com.